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WEBSITE TERMS AND CONDITIONS
for www.zauk.co.uk and www.zaukonline.com
These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider LegalCentre.co.uk. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
1.SITE ACCESS
1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]
2.USE OF WEBSITE
2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
4. VISITOR CONDUCT
4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
6. DISCLAIMER
6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
7. EXCLUSION OF LIABILITY
7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
8. GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
9. OUR DETAILS
Our business’s name is: ZAUK Logistics Ltd
Our business address is: 16 Kirklands, Welwyn Garden City, Hertfordshire, AL8 7RD
Our contact details are:
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PRIVACY POLICY
for www.zauk.co.uk and www.zaukonline.com
At www.zauk.co.uk and zaukonline.com we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by website privacy policy provider LegalCentre.co.uk.
This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
We do update this Policy from time to time so please do review this Policy regularly.
For the purpose of the Data Protection Act 1998 our data controller is The Director, ZAUK.
Information We Collect
In operating our website we may collect and process the following data about you:
1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
3. Information provided to us when you communicate with us for any reason.
Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
1. To provide you with information requested from us, relating to our products or services. 2. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3. To meet our contractual commitments to you.
4. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Storing Your Personal Data
We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at
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Terms and Conditions of Purchase
This legal notice applies to all purchases made by you through the website under the domain names, www.zauk.co.uk and www.zaukonline.com (the “website”).
By offering to purchase products through the website you are entering into an agreement with ZAUK Logistics Ltd, (henceforth referred to as “ZAUK”) on the terms and conditions set out below.
These terms and conditions of sale are additional to and not a substitute for the general terms and conditions of use of the website outlined above in Website Terms and Conditions of Use.
1. Purchase of products from the Site
Specifications on the website of the products to be supplied by ZAUK are not intended to be binding and are intended only to give a general description of the products.
ZAUK reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality or performance of the products.
ZAUK warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description. In all other respects, and to the maximum extent permissible, ZAUK makes no other warranties or promises about the products, and any implied warranties are excluded.
2. Availability, prices and information of products
ZAUK does not promise that products are necessarily available, and all products are offered for sale subject to availability. The price of the products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of delivery charges which are payable by you unless FREE SHIPPING is indicated). All prices displayed on the website are quoted in UK pounds sterling and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.
Boerewors (raw sausage) and meat products will be dispatched frozen. When unpacked, these products should be refrigerated immediately. The boerewors (raw sausage) should not be consumed unless cooked, as it has not been cured.
3. Ordering
Age Restrictions - All persons ordering goods must be over 18 years of age.
When you click on the “Submit Order Button” on the “Confirm order” page ZAUK will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and if ZAUK accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order. If ZAUK accepts your offer they shall confirm each order online via the internet or by email and such confirmation shall be the ZAUK acceptance of the contract between the parties.
4. Delivery
All products will be delivered to the address that you indicate during the order process and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person. Any times quoted for delivery are approximate only and time shall not be of the essence. ZAUK shall not be liable for any delay in delivery of the products howsoever caused. ZAUK shall confirm each order in writing by sending you an email confirmation as well as a printout of the order along with your products.
All orders placed before 15h00 ( Monday – Thursday ) will usually be dispatched to you the NEXT day and the delivery will be with you the day after the day of despach. All orders placed (Thursday 15h00 - Sunday 24h00 ) will be despatched on the following Monday. On UK mainland only . You can request a Saturday A.M. delivery if order is placed by 16h00 on the Friday (extra charge apply).
We strive to have your order despatched within 24hours however could be up to 3 working days before dispatch. You will receive an email from us to confirm that the order has been placed, as well as a confirmation email when dispatched, including the expected delivery date.
It is the customers responsibility to ensure that arrangements are made for their orders to be received at the address stipulated when the order was placed. The Independent carriers will attempt to deliver the goods twice, after which time arrangements must be made directly with them for a convenient delivery day at your expense.
5. Cancellation and Returns
Cooling off Period
The client (purchaser) has a 7 day cooling off period from the time of order confirmation.
If the client (purchaser) is not happy with the items recieved they (purchaser) will return ordered items in the condition they recieved them at the clients ( purchaser) own cost. This return to us is non refundable.
The return will have to take place within the 7 days from date ordered.
6. Limitation of liability
ZAUK's liability to you is limited to refunding the price of the products. ZAUK is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale. For the avoidance of doubt nothing in these terms and conditions of sale shall serve to exclude or limit ZAUK's liability in respect of death or personal injury caused by ZAUK's negligence or the negligence of its officers or employees.
7. Changes to the terms and conditions of sale
Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.
8. Law and Jurisdiction
These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.
9. Comments and Complaints
If you have any comments or complaints to make about purchases made through the website please send them to
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ONLINE TICKET PURCHASES
Sale of tickets
Details on how to place your order for a ticket are on the website. We advise you to read these instructions before you proceed to place an order for a ticket. The sale of tickets is subject to availability. Your order for a ticket is an offer to purchase a ticket from ZAUK. We retain the discretion to refuse your order. If your order is accepted we will display a confirmation page on your screen at the end of the ordering process, and at this point there will be a contract between you and ZAUK. We will also send to you an e-mail confirmation of your completed order, for your information. We recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.
Ticket price
The ticket price shall be as displayed on the website during the ordering process, except in cases of obvious error. Please note that we are not under an obligation to provide the ticket(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. Price and availability information is subject to change without notice.
Payment can be made by any method specified in the order process. ZAUK will deduct your payment from your card at the time it processes your credit/debit card transaction.
Privacy and Security
Please read the ZAUK Privacy Policy above, which is deemed to form part of these terms and is incorporated into these terms by reference. The Privacy Policy helps you understand how ZAUK may collect and use your personal information, and the choices you can make about how your personal information is used. In the event of a conflict or inconsistency between the ZAUK Privacy Policy and these terms, these terms shall prevail to the extent of such conflict or inconsistency.
When you purchase a ticket via this website, all transaction details that you provide to ZAUK (including your name and credit card details) will be held and used in accordance with the ZAUK Privacy Policy and will be encrypted using SSL technology.
Issue of Tickets
Tickets purchased via this website will be sent to you on email. Purchase must be made in good time to allow delivery via email prior to the event.
Use of tickets
You represent and warrant that any tickets you purchase are for personal use only, and that they are not purchased as part of any form of business or commercial activity, unless we have expressly authorised otherwise in writing. You undertake that you will not (a) resell or offer for resale any tickets (whether at a premium or otherwise) and/or (b) use tickets for advertising or promotions (including prize draws, competitions, contests and/or sweepstakes) or for any other trade purposes. If you resell or offer for resale any tickets, the tickets in question will be invalid.
Important information
It is your responsibility to check your tickets as we are under no obligation to rectify mistakes after a contract has been formed.
We will not be responsible for any tickets that are lost or stolen.
If an event is cancelled or rescheduled (for whatever reason), we will use reasonable endeavours to notify you of the cancellation or rescheduling but we do not guarantee that you will be informed of such cancellation or rescheduling before the date / time of the event.
Ticket Refund and Cancellation Policy
Since tickets are a one of a kind item and not replaceable there are NO REFUNDS, EXCHANGES or CANCELLATIONS on any order once it is submitted to us.
The only exceptions to this policy is event cancellation.
If an event is cancelled and not rescheduled, you will receive a refund for the total value of your order. You must return your tickets to ZAUK within seven (7) days of cancellation of the event in order to receive a refund.
If part of an event is cancelled, credits or refunds will not be issued.
We do not provide credits or refunds under the following circumstances that are beyond our control: event postponement, performer or lineup changes, rescheduling or time changes due to weather, illness, construction, or any other abnormal conditions or developments.
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